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1. Conditions for Returns and Exchanges

You may request a return or exchange under the following circumstance(s):

  • The product arrived damaged or defective.
  • The delivered product does not match your original order.
  • An exchange product is found to be faulty or inconsistent with the replacement request.

In the event one of the above reasons occur, you must contact us within 7-days of receiving the product to be eligible to seek a refund or exchange.

You may request an exchange under the following circumstance:

  • Desire to change model of order (ie. Mens R-flex to S-flex) prior to product shipment.
  • Desire to change model of unopened and unused product (ie. Mens R-flex to S-flex) within 7-days of receiving product.


2. Non-Returnable and Non-Exchangeable Items

Returns and exchanges will not be accepted under the following conditions:

  • A customer's change of mind (e.g., deciding they no longer want the product).
  • The product has been used, or its packaging has been damaged, rendering it unsellable.
  • Requests are made after the designated return window (7 days after delivery).
  • Items labeled "final sale" or "non-refundable" at the time of purchase.


3. Refund Policy

Due to the nature of the product, refunds are not generally permitted. However, full refunds will be provided in the following cases:

  • A manufacturing defect or shipping error has occurred as outlined in the "Conditions for Return and Exchanges" section above.


4. Return and Exchange Process

  1. Contact our customer support team via email or phone to initiate your request.
  2. Upon approval, you will receive detailed instructions for returning the product.
  3. Once the product is received and inspected, we will process your exchange or refund.

Refunds will be issued within 5 to 10 business days to your original payment method.


5. Shipping Costs

  • If the return or exchange is due to a defect or error on our part, we will cover all shipping costs.
  • If an exchange is initiated for other reasons (e.g., customer’s preference), the customer is responsible for shipping fees, including return and replacement shipping.


6. Additional Notes

  • Products damaged by customer negligence are not eligible for return or exchange.
  • We recommend using a trackable shipping service for returns to ensure safe delivery.
  • For pre-orders, any shipping or manufacturing delays will be communicated promptly.


7. Contact Information

Email: support@ggrip.ai



1. Limited Warranty

Warranty Period

G-GRIP products are covered by a one (1) year limited warranty from the date of original purchase.

Coverage

During the warranty period, defects in materials and workmanship under normal use will be eligible for free repair or replacement at SGLAB’s discretion.

Examples of covered issues include:

  • Sensor malfunction
  • Battery defects
  • Charging failures
  • Hardware-related Bluetooth connectivity issues
  • Internal circuit defects
  • Hardware-related firmware malfunction

If repair or replacement is not feasible, a refund may be issued at SGLAB’s discretion.


2. Paid Service (Out-of-Warranty)

The following cases are not covered under the limited warranty and may be eligible for paid service:

  • Damage caused by misuse, impact, dropping, or water exposure
  • Damage resulting from golf club collision or excessive force
  • Damage during shaft replacement, club modification, or improper installation
  • Unauthorized disassembly, modification, or third-party repair
  • Cosmetic damage such as scratches or discoloration
  • Normal wear and tear
  • Failures occurring after the warranty period

Paid service costs and availability will be determined after product inspection.


3. Warranty Claim Process

To request warranty or paid service, please contact support@ggrip.ai with:

  • Order information
  • Description of the issue
  • Photos or videos if requested

Troubleshooting may be required prior to service approval.
If service is approved, return instructions will be provided.


4. Shipping Policy

If the issue is confirmed as a manufacturing defect within warranty, SGLAB will cover shipping costs.
For paid service cases, shipping may be the responsibility of the customer.


5. Limitation of Liability

To the maximum extent permitted by law, SGLAB shall not be liable for indirect, incidental, or consequential damages arising from the use of the product.




SGLAB Inc.

1714 STX W-Tower, 90 Gyeonginro 53gil, Gurogu, Seoul, Korea

15-6 Shincheonseoro 72-beongil, Seongsaneup, Seogwipo, Jeju, Korea

COPYRIGHT(C) 2024 Sglab. ALL RIGHT RESERVED.


       .  

SGLAB Inc.


1714 STX W-Tower, 90 Gyeonginro 53gil, Gurogu, Seoul, Korea

15-6 Shincheonseoro 72-beongil, Seongsaneup, Seogwipo, Jeju, Korea

COPYRIGHT(C) 2024 Sglab. ALL RIGHT RESERVED.




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