FAQ

FAQ 29

What is your return policy?

Returns are accepted within 7 days of delivery only if the item arrives damaged, defective, or incorrect. The product must be unused and in its original packaging. Returns for change of mind are not accepted.

See our Return Policy page for details. ↗

Do you offer a warranty?

Yes. We provide a standard warranty covering manufacturing defects for one year. Please visit our Warranty Policy page for exact terms.

How do I get support if something is wrong with the product?

If you encounter an issue, contact our support team with your order number and a description (including photos or videos, if possible). We’ll guide you through troubleshooting or arrange a repair/replacement if deemed appropriate.

Can I select a different grip size?

We provide a regular grip by default, and a mid-size grip is also available, which may add 1–2 months to the delivery schedule. Once you place an order, please email support@ggrip.ai with the following information: (a) Order number, (b) Customization: mid-size grip.

Can I get a left-handed version?

Yes, left-handed clubs will ship after August. Once you place an order, please email support@ggrip.ai with the following information: (a) Order number, (b) Customization hand type (Left).

Can I customize the shaft length?

We offer a standard shaft length by default, and you can opt for a 1/2-inch extension only. Once you place an order, please email support@ggrip.ai with the following information: (a) Order number, (b) Customization: shaft length. Please note that choosing the longer shaft may delay shipping by 1–2 months.

Is it possible to change my order?

Yes, as long as your order hasn’t entered its final preparation or shipping phase. If you need to update your shipping address or product options, contact us as soon as possible.

Do you ship internationally?

Not yet. Our pre-order units will be shipping within the United States only. We plan on shipping globally in the near future so stay tuned. If your pre-order MUST be shipped internationally due to extenuating circumstances, shoot us an email and we’ll see what we can do.

When will I get my product?

Though exact timing may vary by region, U.S. customers can typically expect to receive their orders by July. This is because our production for pre-orders will begin in April and shipping will start late June. From April 2, you will be able to track the manufacturing and shipping status of your order online.

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